Customers

When someone purchases your software through Stripe or Lemon Squeezy, they automatically become a customer in Self-Host Pro.

Viewing customers

Go to Customers in the sidebar to see everyone who has purchased your products.

For each customer, you can see:

• Email address
• Products and variations they have access to
• Purchase date
• Access status (Active/Inactive)

Customer access

Active status

Customers with Active status can:

• Log in to Self-Host Pro
• View their purchased products
• Generate install scripts
• Pull Docker images from the registry

Inactive status

Customers become Inactive when:

• Their subscription is canceled
• Their access period expires (if you set an expiration)

Inactive customers can still log in and see their products, but they cannot:

• Generate new install scripts
• Pull updated Docker images

How customers access their products

After purchase, customers receive an email with a link to app.selfhostpro.com/my-products.

They sign in with a magic link (no password): enter their email, open the link from their inbox, and they’re in. They do not need a separate “signup” step beyond the email they used at checkout.

My Products lists every product they’ve bought through Self-Host Pro, from every seller on the platform — one place to install software even when purchases come from different businesses.

From their dashboard, customers can:

• See all purchased products
• Generate install scripts
• Create Docker registry access tokens
• View documentation links you've provided

Customer support

Self-Host Pro doesn't provide end-user support for your software. Customers contact you directly using the support links you configured on your product:

• Support email
• Documentation URL
• Discord server
• Community forum
• GitHub repository

Make sure to set these on your product so customers know how to reach you.