Customers
When someone purchases your software through Stripe, they automatically become a customer in Self-Host Pro.
Viewing customers
Go to Customers in the sidebar to see everyone who has purchased your products.
For each customer, you can see:
- Email address
- Products they've purchased
- Purchase date
- Access status (Active/Inactive)
Customer access
Active status
Customers with Active status can:
- Log in to Self-Host Pro
- View their purchased products
- Generate install scripts
- Pull Docker images from the registry
Inactive status
Customers become Inactive when:
- Their subscription is canceled
- Their access period expires (if you set an expiration)
Inactive customers can still log in and see their products, but they cannot:
- Generate new install scripts
- Pull updated Docker images
How customers access their products
After purchase, customers receive an email with a link to app.selfhostpro.com/my-products.
They authenticate using a magic link (no password required):
- Enter their email
- Receive a sign-in link via email
- Click the link to access their dashboard
From their dashboard, customers can:
- See all purchased products
- Generate install scripts
- Create Docker registry access tokens
- View documentation links you've provided
Customer support
Self-Host Pro doesn't provide end-user support for your software. Customers contact you directly using the support links you configured on your product:
- Support email
- Documentation URL
- Discord server
- Community forum
- GitHub repository
Make sure to set these on your product so customers know how to reach you.